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Support Article

Smart Dispute ChargebackTransactionAmount rounded incorrectly



The ChargebackTransactionAmount is getting rounded incorrectly to a whole number.

Error Messages

no error message

Steps to Reproduce

Create a dispute on a transaction where the Billing Currency is JPY (exponent = 0) and Transaction Currency is anything else (example GBP).
After submitting the dispute the  Chargeback transaction Amount is getting improperly rounded.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


Provided HFix-10408 to che customer
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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