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Support Article

Smart Info not displaying complete values



Smart Info not displaying complete values.

Error Messages

Not Applicable

Steps to Reproduce

Configure a Smart Info pop-up in the Report Definition
When you hover the mouse, the smart info is displayed, but on expanding the section, contents are not completely displayed.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This issue is resolved through the following Local-change: 

A non-auto generated section is used and included in the section where the Smart Prompt is configured.

                var popup = document.getElementById("smartInfoPngOk") || document.getElementById("smartInfo");
                if(popup) {
                                var popupBottom = popup.offsetTop + popup.offsetHeight;
                                if(popupBottom > document.body.offsetHeight) {
                                       = popup.offsetTop - (popupBottom - document.body.offsetHeight) + "px";
                                       = popup.offsetHeight + "px";
                                       = "auto";
                                } else {
                                       = popup.offsetHeight + "px";
                                       = "auto";


Published January 31, 2016 - Updated October 8, 2020

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