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Smart Prompt incorrectly displays Withdrawn rules



Smart Prompt incorrectly displays Withdrawn rules.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a skill rule.
  2. Withdraw the same skill rule.
  3. Open the operator configurations. 
  4. Select the work tab. 
  5. Identify the smart prompt which is specific for the skill under the work tab. 
  6. Press the down arrow. The withdrawn rule displays.

Root Cause

A defect in Pegasystems’ code or rules.


An Enhancement request (FDBK-13607) has been created for consideration by Pega Product Management.

Published January 31, 2016 - Updated October 8, 2020

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