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Support Article

SMS connection down but status is in the Running state

SA-41941

Summary



SMS Channel, configured in Pega Marketing, status displays as Running despite stopping the SMSC endpoint.


Error Messages



Not Applicable


Steps to Reproduce

  1. Shutdown the SMSC endpoint.
  2. Monitor the SMS Inbound channel landing page.


Root Cause



A defect in Pegasystems’ code or rules.

In Pega Marketing 7.2.2 the InboundSMS agent runs only on a single node. During server start, shutdown the SMS account and manually restart the same after the server starts.


Resolution

Apply HFix-34742.


Suggest Edit

Published November 8, 2017 - Updated December 2, 2021

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