Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

SMS connection down but status is in the Running state



SMS Channel, configured in Pega Marketing, status displays as Running despite stopping the SMSC endpoint.

Error Messages

Not Applicable

Steps to Reproduce

  1. Shutdown the SMSC endpoint.
  2. Monitor the SMS Inbound channel landing page.

Root Cause

A defect in Pegasystems’ code or rules.

In Pega Marketing 7.2.2 the InboundSMS agent runs only on a single node. During server start, shutdown the SMS account and manually restart the same after the server starts.


Apply HFix-34742.

Suggest Edit

Published November 8, 2017 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us