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Support Article

SMS gateway rejects messages due to missing Originator Address



Unable to run an outbound SMS campaign.

Error Messages

Not Applicable

Steps to Reproduce

  1. Setup a network trace tool in PRPC server.
  2. Set the originator address by changing the code so that the Type of number and the numbering plan indicator are always set to 1
  3. Run an outbound SMS Campaign.
  4. Inspect the submit_sm packets in captured trace.

Root Cause

Missing Originator Address in the submit_sm packet.


Apply HFix-34963

Published August 14, 2017 - Updated December 2, 2021

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