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Support Article

SOAP Connections do not work post Pega 8.2.1 upgrade



After Pega 8.2.1 upgrade, all the SOAP Connections do not work.

Error Messages

Couldn't create OMElement from string value
Caused by: java.lang.ClassCastException: incompatible with com.ctc.wstx.stax.WstxInputFactory

Steps to Reproduce

  1. Create a SOAP Integration in Pega 7.2.2.
  2. Upgrade Pega 7.2.2 to Pega 8.2.1.
  3. Exeucte the SOAP Integration.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Comment out the below three lines in Step 13 of InvokeAxis2 activity: // com.ctc.wstx.stax.WstxInputFactory  wInputFactory =  (com.ctc.wstx.stax.WstxInputFactory)inputFactory;
// wInputFactory.getConfig().setConfigFlag(1);
// streamReader = wInputFactory.createXMLStreamReader(stringReader);

Add the below line: streamReader = inputFactory.createXMLStreamReader(stringReader);

Alternativiely, update to Pega Platform 8.2.2.

Published August 15, 2019 - Updated December 2, 2021

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