Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

SOAP Service Failed error upon login



Connect SOAP rules starts failing after few hours of operations.

The application users are getting the error **Soap Service Failed when trying to log in, as an external authentication service through a SOAP call is performed.

The nature of the issue is sporadic with respect to the different users.

Error Messages

On login screen **SOAP Service Failed

Steps to Reproduce

Attempt to log into the Pega application which has an external authentication service configured through a SOAP call.

Root Cause

An issue in the custom application rule.

In the Production box the access group xyz:unauthenticated is used by the browser requestors type for external authentication and this access group is having the Pega-IntSvcs:06-02-25 in the Production RuleSets.

This RuleSet is above the Pega-RULES:06-02-25.

So during rule resolution, the nvokeaxis2, which is present in Pega-IntSvcs is picked and this is wrong.

The logger class Rule_Obj_Activity.InvokeAxis2.Rule_Connect_SOAP.Action confirmed that the steps does not match with the InvokeAxis2 activity present in the Pega-IntegrationEngine


Perform the following local-change:

Remove the ruleset Pega-IntSvcs:06-02-25 from the access group used by the browser requestors type for external authentication.

Optional steps:

1. Follow the PDN article:

2. Install HFix-6324 and HFix-6912.

3. And set the following are Dynamic System Settings:

  • Pega-IntegrationEngine axis2_max_connections 2000
  • Pega-IntegrationEngine axis2_max_hostconnections 200

User might have to fine adjust the above two DSS to lower values.

Published July 6, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us