Support Article
SOAP service failed::java.lang.NullPointerException
SA-56140
Summary
The following error occurs in clipboard processing when processing an incoming SOAP service request.
Error Messages
2018-01-21 18:58:35,768 [ttp-nio-7707-exec-31] [ STANDARD] [ ] [your_ruleset:01.01.01] ( internal.services.ServiceAPI) ERROR your_node|your_ip - SOAP service [PCD][Registrant][ListRegistrants] failed::java.lang.NullPointerException
at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.mimic(ClipboardPropertyImpl.java:2032)
at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.mimic(ClipboardPropertyImpl.java:2204)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putCopy(ClipboardPageImpl.java:2827)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(ClipboardPageImpl.java:2690)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(ClipboardPageImpl.java:2336)
at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.mimic(ClipboardPropertyImpl.java:2160)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putCopy(ClipboardPageImpl.java:2827)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(ClipboardPageImpl.java:2483)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(ClipboardPageImpl.java:2336)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAllAndReconcileRefProps(ClipboardPageImpl.java:2306)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageBase.replace(ClipboardPageBase.java:526)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.replace(ClipboardPageImpl.java:478)
Steps to Reproduce
Not Applicable
Root Cause
A defect in Pegasystems’ code or rules: There is a issue in managing the clipboard during authorization, which is related to an incomplete or malformed application instance.
Resolution
Perform the following local-change:
Resaving the application instance resolves the null pointer exception.
Published August 24, 2018 - Updated October 8, 2020
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