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Support Article

Soap service response outbound mapping do not update response



A developer is unable to obtain results from a SERVICE-SOAP instance.  Specifically, the output SOAP XML contains no results data.

Error Messages

No error in Pega Logfiles.  No error reported in Tracer when SERVICE-SOAP rule instance is traced.

Steps to Reproduce

Create a SOAP service rule to existing package.  Trigger SOAP service using either the Pega SOAP simulator, or the external third party tool SOAPUI.

Root Cause

The root cause of this problem is a defect in customer application code/rules. Specifically, the SERVICE-SOAP Activity instance was found to call another activity.  Once execution of the two activities was completed, TRACER revealed that the Context Page of the Service Activity WAS NOT being passed back to the XML Parse rules for parsing the clipboard data back to an XML data stream for output by the SOAP Service.


Customer Activity was found to be performing a PAGE-REMOVE of the Context Page.  Removing this step from the activity resolved the issue.
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Published February 22, 2016 - Updated October 8, 2020

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