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Support Article

Sorting lost when using workbasket pagination

SA-36958

Summary



The repeat grid which is sorted based on a column gets lost when user is trying to view other pages of the repeat grid (pagination).


Error Messages



Not Applicable


Steps to Reproduce



1.Launch Manager portal.
2.Select any Workbasket from dashboard.
3. Perform sorting on StartDate OR Deadline columns, then select next page or 2nd page, getting incorrect data.

Also when user returns to page one could see the pagination is lost.


Root Cause



A defect in Pegasystems’ code or rules.

Data page is re-loaded as per "Load Management" configuration in data page rule, thus loosing the sorted information.

Resolution



Perform the following local-change:

1. Under the Data Page rule >Load management, uncheck the "Reload Per Interaction".

2. Set "Reload If older than" refresh interval accordingly.

Published May 9, 2017 - Updated October 8, 2020

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