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Special characters are replaces with character encoding in chat



Entering text in a chat pop up and switching tabs, replaces the special characters with character encoding. For example, '&' displays as '&'.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Accept a chat interaction
  2. Type a response which contains special characters
  3. Accept a new chat without sending the response on the first chat

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-47360.


Published May 7, 2019 - Updated December 2, 2021

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