Support Article
Special characters are replaces with character encoding in chat
SA-65470
Summary
Entering text in a chat pop up and switching tabs, replaces the special characters with character encoding. For example, '&' displays as '&'.
Error Messages
Not Applicable.
Steps to Reproduce
- Accept a chat interaction
- Type a response which contains special characters
- Accept a new chat without sending the response on the first chat
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-47360.
Published May 7, 2019 - Updated December 2, 2021
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