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Special characters display as ASCII text in the generated email



Special characters, such as single and double quotes, display as ASCII text in the generated email.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Attach some text containing single quote and double quotes in an attachment note
  2. Add this note in a correspondence template
  3. Run the flow

Root Cause

A defect or configuration issue in the operating environment.

While retrieving the attachment notes text from the report definition, the text string contained the single quote and double quotes in the ASCII format. Thus the notes inside the email content displayed as ASCII texts. 


Perform the following local-change while retrieving the data from report definition:
    1. Run Response Data Transform
    2. Replace the ASCII texts using below code:
    @(Pega-RULES:String).replaceAll(.pyMemo, "'","'");
    @(Pega-RULES:String).replaceAll(.pyMemo, """,'"');


    Published December 29, 2018 - Updated October 8, 2020

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