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Support Article

SSO Authentication Service not invoked



Error displays on the screen after clicking the Single Sign-on (SSO) URL in the browser.

Error Messages

There has been an issue; Please consult your administrator.

Steps to Reproduce

Click the SSO URL.

Root Cause

The certificates used for the Request signing, had expired.


As a local-change, update the certificates.

Published August 15, 2019 - Updated December 2, 2021

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