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Support Article

SSO Error The information you entered was not recognized

SA-67053

Summary



Users are unable to log in to the system despite configuring a Single sign-on (SSO) Authentication Profile.


Error Messages



The information you entered was not recognized


Steps to Reproduce



Log in to the application.


Root Cause



Unauthenticated access group was not configured when using Authentication services.


Resolution



Perform the following local-change:
Configure an Unauthenticated access group that is specific to the required application.

For this Pega 7.3.1 case, see the following Pega 7.3 Help topics:

Access groups

Access role

Adding an access role to an application

Standard access roles
 

Published February 8, 2019 - Updated October 8, 2020

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