Support Article
SSO Error The information you entered was not recognized
SA-67053
Summary
Users are unable to log in to the system despite configuring a Single sign-on (SSO) Authentication Profile.
Error Messages
The information you entered was not recognized
Steps to Reproduce
Log in to the application.
Root Cause
Unauthenticated access group was not configured when using Authentication services.
Resolution
Perform the following local-change:
Configure an Unauthenticated access group that is specific to the required application.
For this Pega 7.3.1 case, see the following Pega 7.3 Help topics:
Access groups
Access role
Adding an access role to an application
Standard access roles
Published February 8, 2019 - Updated October 8, 2020
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