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Support Article

SSO Error The information you entered was not recognized



Users are unable to log in to the system despite configuring a Single sign-on (SSO) Authentication Profile.

Error Messages

The information you entered was not recognized

Steps to Reproduce

Log in to the application.

Root Cause

Unauthenticated access group was not configured when using Authentication services.


Perform the following local-change:
Configure an Unauthenticated access group that is specific to the required application.

For this Pega 7.3.1 case, see the following Pega 7.3 Help topics:

Access groups

Access role

Adding an access role to an application

Standard access roles

Published February 8, 2019 - Updated October 8, 2020

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