Support Article
SSO login to production is not happening from OKTA
Summary
User have updated from Pega 7.2 to 7.2.1.
They are getting below exceptions.
Error Messages
2017-02-11 20:47:23,239 [ttp-apr-8080-exec-12] [ STANDARD] [ ] [ CECFW:01.03.01] ( internal.util.PRSAMLv2Utils) ERROR jeldwn-prod1.pegacloud.io|66.190.230.218 - Caught Exception while processing SAML2 Authentication response
org.opensaml.xml.parse.XMLParserException: Invalid XML
at org.opensaml.xml.parse.BasicParserPool.parse(BasicParserPool.java:221)
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.unmarshallMessage(PRSAMLv2Utils.java:448)
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.getSAMLObject(PRSAMLv2Utils.java:545)
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.processAuthenticationResponse(PRSAMLv2Utils.java:500)
at com.pegarules.generated.activity.ra_action_pysamlwebssoauthenticationactivity_9d5638695a06f103bb9c1d6a6bfb724e.step16_circum0(ra_action_pysamlwebssoauthenticationactivity_9d5638695a06f103bb9c1d6a6bfb724e.java:1723)
at com.pegarules.generated.activity.ra_action_pysamlwebssoauthenticationactivity_9d5638695a06f103bb9c1d6a6bfb724e.perform(ra_action_pysamlwebssoauthenticationactivity_9d5638695a06f103bb9c1d6a6bfb724e.java:367)
…
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 348; Element type "saml2p:Response" must be followed by either attribute specifications, ">" or "/>".
at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:198)
at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:177)
at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:400)
at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:327)
at com.sun.org.apache.xerces.internal.impl.XMLScanner.reportFatalError(XMLScanner.java:1465)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.seekCloseOfStartTag(XMLDocumentFragmentScannerImpl.java:1390)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(XMLNSDocumentScannerImpl.java:265)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl$NSContentDriver.scanRootElementHook(XMLNSDocumentScannerImpl.java:619)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:3129)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(XMLDocumentScannerImpl.java:880)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(XMLNSDocumentScannerImpl.java:118)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:504)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:243)
at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:338)
at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:121)
at org.opensaml.xml.parse.BasicParserPool$DocumentBuilderProxy.parse(BasicParserPool.java:696)
at org.opensaml.xml.parse.BasicParserPool.parse(BasicParserPool.java:218)
... 62 more
Steps to Reproduce
Not Applicable
Root Cause
An issue in the custom application code or rules, user upgraded the system to Pega 7.2.1 without proper Hfix.
Resolution
Revert the upgrade to Pega 7.2.0 to stable the system in production environment.
Additionally apply HFix-32265 to address the reported issue.
Published March 16, 2017 - Updated October 8, 2020
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