Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

On SSO timeout the screen is not displaying properly

SA-24159

Summary



When SSO timeout occurs the SSO login screen does not show properly as two text fields appear for username or password anywhere on the screen.
It should actually show the login screen of Access Manager for SSO authentication.



Error Messages



No error messages, but the SSO login screen is not showing.

Steps to Reproduce



1. Use Reverse proxy and SSO login (Access Manager).
2. Open something or work object.
3. Keep the page idle for sometime until the SSO timed out
4. Now click on the home tab or search
5. Observe that the two text appearing without proper sso login screen.


Root Cause



A software use or operation error, user didn't have the proper configuration in their custom authentication service to handle challenge stream.


Resolution



One can use 'param.pyChallenge' parameter in authencationtimeout activity with value as @java("PRAuthentication.DEFAULT_REDIRECT_URL") to route the user to the URL specified on 'custom' tab of authentication service rule.



Also one can use 'param.pyRedirectTo' with the value @java("PRAuthentication.GENERATED_REDIRECT_URL")

 
Suggest Edit

Published June 16, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us