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Support Article

Stale process agent incorrectly selects the work object

SA-59097

Summary



The Pega-ProCom advanced agent, pzProcessRoboticAutomation, is configured in an environment on multiple nodes. Since only one virtual machine (VM) is running, each node should be selected. However, the stale process agent incorrectly selects the work object and returns it to the Pega work basket. The stale agent should only pick the case if it is on hold by an agent and not running.


Error Messages



Not Applicable.


Steps to Reproduce



Unknown.



Root Cause



In the pzProcessRoboticAssignments activity, work objects are selected due to the logic which includes the value for the Maximum Automation Execution Time. This value is set up for the workbasket with a value of 20 seconds which is less than the total robot processing.



Resolution



Perform the following local-change:

Increase the Maximum Automation Execution Time to a value which is greater than the total robot processing time. 


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Published July 31, 2018 - Updated October 8, 2020

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