Support Article
Stale process agent incorrectly selects the work object
Summary
The Pega-ProCom advanced agent, pzProcessRoboticAutomation, is configured in an environment on multiple nodes. Since only one virtual machine (VM) is running, each node should be selected. However, the stale process agent incorrectly selects the work object and returns it to the Pega work basket. The stale agent should only pick the case if it is on hold by an agent and not running.Error Messages
Not Applicable.
Steps to Reproduce
Unknown.
Root Cause
In the pzProcessRoboticAssignments activity, work objects are selected due to the logic which includes the value for the Maximum Automation Execution Time. This value is set up for the workbasket with a value of 20 seconds which is less than the total robot processing.
Resolution
Perform the following local-change:
Increase the Maximum Automation Execution Time to a value which is greater than the total robot processing time.
Published July 31, 2018 - Updated October 8, 2020
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