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Support Article

Standard agent does not run despite a restart

SA-56370

Summary



Standard agent does not run despite a restart.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open the agent.
  2. Stop the agent.
  3. Start the agent. The agent does not run.


Root Cause



An issue in the custom application code or rules.

There are multiple connections which do not return to the connection pool, due to the SQL exceptions (EXCP001). This results in PEGA0026 and PEGA0020 alerts.



Resolution



Perform the following local-change:
  1. Rename the property to be less than 29 characters in length such that the connections are displayed correctly. This resolves the SQL exception.
  2. Isolate the agents to run on a different node other than the node on which Marketing or Campaign run is configured. This avoids parallel heavy load on the same nodes.

Published July 28, 2018 - Updated October 8, 2020

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