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Support Article

Startup issue after installing Pega 7.1.7 on WAS 8.5.5

SA-8542

Summary



After installing Pega 7.1.7 on WAS 8.5.5.5 / Windows 2012 with Microsoft SQL 2012, errors are occurring.

Error Messages



The server cannot use the error page specified for your application to handle the Original Exception printed below.

Original Exception:
Error Message: java.io.FileNotFoundException: SRVE0190E: File not found: /PRServlet
Error Code: 404
Target Servlet: com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor
Error Stack:
java.io.FileNotFoundException: SRVE0190E: File not found: /PRServlet
at com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor._processEDR(DefaultExtensionProcessor.java:949)
....


Steps to Reproduce



Install Pega 7.1.7 on WAS 8.5.5.5 with MSSQL SERVER 2012

Root Cause



The root cause of this error is due to the fact that installer assigned 'prweb' as the context root for prhelp.war and hence prevented prweb.war to be deployed correctly.

Resolution



This issue is resolved through the following Local-change:

Corrected the context root for prhelp.war from 'prweb' to 'prhelp'.

Published June 12, 2015 - Updated October 8, 2020

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