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Support Article

Step Details do not display transaction data.

SA-75114

Summary



When Smart Investigate For Payments 7.31 is installed on Pega Platform 7.3.1, the folloiwng issues occur:
  1. Step Details do not display the Transaction data.
  2. Message text does not load when a case is closed at the ‘Complete Message & Submit’ screen for Struct-Letter and Struct-Email Corr type. The case enters the broken process on submitting the correspondence. The user is unable to add a second adjustment to the case after cancelling the broken assignment. The Cancel Document Accounting screen displays after the Complete message screen during the second Adjustment creation.
  3. Additional documents added during Repair do not display under the Adjustment Tab of Investigation case.
  4. Additional document template, for field 79, obtains values as 'Rule not found: Rule-Obj-HTML ParaDRAdviceDCUSTxn'.


Error Messages



Not Applicable


Steps to Reproduce



Unknown


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-51089.

Published August 15, 2019 - Updated December 2, 2021

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