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Support Article

Step label displays twice for incomplete assignments

SA-106480

Summary

Step label displays twice for all incomplete assignments (steps in progress). This occurs when the user is in the last stage of Opportunities stages and Step View.



Error Messages

Not Applicable


Steps to Reproduce

  1. Create an opportunity
  2. Enter information and cancel the step while processing steps
  3. Proceed to the Close stage leaving the steps incomplete
  4. Verify the label of the incomplete step on reaching the last stage. The label displays twice


Root Cause

When rule does not check for open assignments for the same process. Processes in the older stages are unresolved.


Resolution



Apply HFix-62169.

Published April 18, 2020 - Updated December 2, 2021

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