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Support Article

Styles are not applying in the Case worker portal



Skin styles are not applied in the Case Worker and Case Manager portals when the Section rule is included in the Correspondence template.

Error Messages

Not Applicable

Steps to Reproduce

Add any sample section in the Correspondence template.

Root Cause

This behavior is as per Pega product design.


Here’s the explanation for the reported behavior:

When the section is rendered in the User portal, the respective skin is available and renders with all the styles. However, when the same section is embedded in the Correspondence and when an email sent, the skin is unavailable. It is without the skin's styles.

As a local-change, include a non-auto generated embedded section or fragment with the Style tag to apply the styles in the email.


Published October 18, 2019 - Updated December 2, 2021

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