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Support Article

Styles made in correspondence body do not reflect



Styles made in correspondence body do not reflect on the received email.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Customer Service application
  2. Launch the Interaction portal
  3. Select View Queue for as Inbound Email Work Queue on the dashboard under the MyWorkBaskets tab
  4. Search for an Interaction Id
  5. Open the Interaction case
  6. Click the Replies button  and select a category at the bottom right corner of the Email Messages area. A New Email Message gets composed with the selected category
  7. Type some random text in the email body
  8. Change the font size and styling
  9. Send the message to the recipient

Root Cause

A software use or operation error.




Perform the following local-change:
Enable Allow rich text (HTML) in emails.


Published April 8, 2020 - Updated December 2, 2021

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