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"Subject" appears while viewing notes in detailed view



If any note contains at least one "&" symbol, the subject appears in the detailed view modal window of the case notes.

Error Messages

Not Applicable

Steps to Reproduce

  1. Include the pyWorkNotes section into the pyCaseAssets section to capture case notes.
  2. At runtime, add two notes to the case as follows:
    • Simple Test Notes
    • Simple Notes & Test
  3. View the two note records.
  4. Double click each note to open the detailed view of notes in a modal window.

Root Cause

A defect in Pegasystems’ code or rule. When a note is saved, the escapeAsHTML Rule-Utility-Function is called to escape special characters. "&" is converted to "&" This conversion causes the issue.


Apply HFix-27621.

Published May 25, 2016 - Updated October 8, 2020

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