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Support Article

Submit button is enabled during screen reload



When the Submit button is clicked, the next screen reloads.

Ideally, the Submit button must be disabled when the screen is reloading. However, this does not happen, and the Submit button is still enabled, which is inappropriate.

A Transaction ID error arises in log when Submit button is double clicked.

Error Messages

This Action is not allowed as it is outside the current transaction.

Steps to Reproduce

Click on Submit.

The screen starts reloading, and Submit is enabled even during the reload.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code or rules.

This issue happens only the Custom portal and not when CaseManager portal was launched.
In CaseManager portal when Submit was clicked, buttons in pyCaseActionAreaButtons that calls FinishAssignment, other buttons on the page were disabled.

The code snippet of Submit function defined in pega_ui_doc_submit, a JavaScript file is given below. This code was not executed because of which buttons were not disabled.

    if (document.forms.length > 0 && !(pega.u.NavigateTopHandler)) {
          this.setBusyState(objButton, strBusyText, null, event);

In CaseManager portal pega.u.NavigateTopHandler was undefined, and the code in if-block was run. In custom portal pega.u.NavigateTopHandler returned an object, and the if-block was skipped.


The issue is resolved in Pega 7.1.9. Remove pega.u.NavigateTopHandler check from the if statement in the code snippet.

Published January 7, 2016 - Updated December 2, 2021

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