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Support Article

Submit button not appearing in the flow action

SA-21984

Summary



The Submit button is not displayed during execution of flow action in production environment. 

The submit button appears in developer's environment. 
This happens only for some users and not all users in production. This prevents users from proceeding and resolving the case.


Error Messages



No error messages.

Steps to Reproduce



Run the Case and move to different stage where flow action is called to approve or authorize funds.
The Submit button is not displayed. 


Root Cause

  • An issue in the custom application code or rules.
  • The submit button is usually hidden when the setting pyShowFAButtons is set to ‘true’
  • It was found that on the Action tab of one of the flow actions, the option “Hide the default Action Sections buttons” was checked. Clearing this option by doing private check out of rule resolves the issue.
  • One must deselect this option on all environments since there the requirement is to show the submit buttons at all times. 


Resolution



Deselect the “Hide the default Action Sections buttons” option on the Actions tab of the Flow Action. 

Published April 12, 2016 - Updated October 8, 2020

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