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Support Article

Submit button not working on pressing Enter in IE



On hitting Enter "Submit" button is not taking to the next screen in Internet Explorer whereas it is taking to next screen in Chrome browser.

Note : The same functionality is working in Internet Explorer application.

Application: Pega Customer Service for Healthcare 7.1.4

Error Messages

The screen throws a validation error message.

Steps to Reproduce

1. Enter Search ID.
2. Press Enter key. The screen does not navigates to the next screen and throws an error in Internet Explorer 11. This does not happens in Chrome browser.

Root Cause

An issue in the custom application code or rules which is not allowing the value to be copied in clipboard before entering Submit button


Perform the below local-change:

 In the action tab of text control property, add POST Value action as the first action set for enter event followed by all the other action set 


Published September 23, 2016 - Updated October 8, 2020

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