Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Submit dispute service fails for mandatory field which is missed



The Submit dispute service fails for a mandatory field which is missed. The system does not display the question 'Provide details on why associated transactions are invalid?' even though the user selects transaction types other than credit. The ExplanationOfCreditPresented field is mandatory is no credit is selected when processing associated transactions.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Select Associate Transaction
  3. Select Credit TransactionThe question, 'Provide details on why associated transactions are invalid', does not display. This is expected as justification to Visa is not required is a credit transaction is selected
  4. Select Auth transaction or any other transaction other than credit. The question, 'Provide details on why associated transactions are invalid', does not display. In this case, the user must provide justification to Visa if a credit transaction is not selected
  5. Run the case. The Submit dispute service call fails

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-41959.


Published July 23, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us