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Support Article

Submit dispute service fails for mandatory field which is missed

SA-53738

Summary



The Submit dispute service fails for a mandatory field which is missed. The system does not display the question 'Provide details on why associated transactions are invalid?' even though the user selects transaction types other than credit. The ExplanationOfCreditPresented field is mandatory is no credit is selected when processing associated transactions.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to the application
  2. Select Associate Transaction
  3. Select Credit TransactionThe question, 'Provide details on why associated transactions are invalid', does not display. This is expected as justification to Visa is not required is a credit transaction is selected
  4. Select Auth transaction or any other transaction other than credit. The question, 'Provide details on why associated transactions are invalid', does not display. In this case, the user must provide justification to Visa if a credit transaction is not selected
  5. Run the case. The Submit dispute service call fails


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-41959.


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Published July 23, 2018 - Updated December 2, 2021

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