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Support Article

Suggested tasks were not displayed in Interaction screen

SA-19801

Summary



Suggested Tasks (Next Best Actions) do not appear under Add Task even if Intent Tasks are configured with Always True criteria.

Error Messages



Not Applicable

Steps to Reproduce

  1.  Initiate a phone call.
  2.  Search any claim.
  3.  Open any claim from search results. Interaction driver screen will initiate.

Root Cause



Call CPMPerformDefaults step in PerformDefaults activity was missing. Visibility option Never was chosen for Stacked Interaction Header dynamic layout in CPMInteractionDriver section.

Resolution

  • Add Call CPMPerformDefaults step in PerformDefaults activity.
  • Choose Always visibility option for Stacked Interaction Header dynamic layout in CPMInteractionDriver section.

Published February 20, 2016 - Updated December 2, 2021

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