Support Article
Suggested tasks were not displayed in Interaction screen
SA-19801
Summary
Suggested Tasks (Next Best Actions) do not appear under Add Task even if Intent Tasks are configured with Always True criteria.
Error Messages
Not Applicable
Steps to Reproduce
- Initiate a phone call.
- Search any claim.
- Open any claim from search results. Interaction driver screen will initiate.
Root Cause
Call CPMPerformDefaults step in PerformDefaults activity was missing. Visibility option Never was chosen for Stacked Interaction Header dynamic layout in CPMInteractionDriver section.
Resolution
- Add Call CPMPerformDefaults step in PerformDefaults activity.
- Choose Always visibility option for Stacked Interaction Header dynamic layout in CPMInteractionDriver section.
Published February 20, 2016 - Updated December 2, 2021
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