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Support Article

Summary reports not recognized as tables by JAWS



When using JAWS to read summary reports, JAWS does not recognize the summary view as a table.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enable accessibility and use Internet Explorer 11 browser with JAWS17.
  2. Launch the Case Manager portal and select Reports.
  3. Select any Summary report and listen to the table displayed using the JAWS table shortcut.

Root Cause

A defect or configuration issue in the operating environment.


Update to JAWS18. JAWS18 can recognize the table for summary reports through its shortcut (Ctrl + Insert + T).


Published July 23, 2018 - Updated October 8, 2020

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