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Support Article

Survey radio button selection does not work correctly

SA-48080

Summary



Survey radio button selection does not work correctly. On selecting a radio button option, it either disappears or shifts to a different option. This behavior occurs when using the Internet Explore and Firefox browsers and not in Chrome or Safari browsers.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a simple Survey with radio buttons.
  2. Run the survey and select a radio button option.


Root Cause



A defect in Pegasystems’ code or rules.

Due to asynchronous calls in SurveyScripts, the section was reloaded before calling the SetAnswerToProperty activity. This resulted in the latest value not displaying in the UI.


Resolution



Apply HFix-38365.


Suggest Edit

Published December 15, 2017 - Updated October 8, 2020

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