Support Article
"Switch Application" is leaving work locked
SA-39145
Summary
When switching to the application already in effect, the work tabs disappear but the locks on those work objects remain.
Error Messages
Not Applicable
Steps to Reproduce
- In the developer portal, open some work in a tab, and observe the lock count on the all-locks display.
- Use "switch application" to switch to the application that's already in effect.
- Observe that although work tab is gone, the all-locks display still shows that the work is locked.
- Compare with using "switch application" to switch to a different application. In this case notice that the lock is released.
Root Cause
This is a logic defect in the Pega code.
Resolution
The issue will be addressed in a future release. For now, avoid the issue in these ways:
- Instruct users to avoid switching to the application that's already in effect.
- If there is a custom UI for switching the application, put in logic that disallows switching to the application that's already in effect.
Published August 14, 2017 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.