Support Article
Switching between Interaction tabs is not working properly
SA-20742
Summary
Tab is not focussed on Click of Home tab but the content is loaded properly. Still focus is on Phone call tab.
Error Messages
Not Applicable
Steps to Reproduce
1. Launch Interaction Portal.
2. Create New Phone call.
3. Switch to Home tab.
4. Observe that the Hiome tab content is loaded properly but the focus is still in Interaction tab.
Root Cause
Root cause of the reported behavior is 'IsSelected' property in the clipbaord is set to true on D_CPMPortalRecents.pxResults page. Instead it should be set to False on click of Home tab.
From tracer could see that on 4.2 step of 'CPMSetHomeContext' DT is stared but there is no end. In which it calls 'CPMClearAllRecentsSelection'. In this DT it sets the 'IsSelected' property. But at developer end this DT was not called.
From logs, identified that the DT was not picking up as the StepPage context is been changed from 'System-User-Recents' to some custom class.
Some where in their custom rules, they were setting the TempPage context to their custom class and were not removing the Page.
So changing the name of TempPage in current DT i.e., 'CPMSetHomeContext' will resolve the reported behavior.
Resolution
Apply the following local change to resolve the reported behavior:
1. Save as the Data Transform ‘CPMSetHomeContext’ into custom class and change the TempPage name to any other name (Say tempPage2)
Published March 18, 2016 - Updated December 2, 2021
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