Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Switching between Interaction tabs is not working properly



Tab is not focussed on Click of Home tab but the content is loaded properly. Still focus is on Phone call tab.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch Interaction Portal.
2. Create New Phone call.
3. Switch to Home tab.
4. Observe that the Hiome tab content is loaded properly but the focus is still in Interaction tab.

Root Cause

Root cause of the reported behavior is 'IsSelected' property in the clipbaord is set to true on D_CPMPortalRecents.pxResults page. Instead it should be set to False on click of Home tab.
From tracer could see that on 4.2 step of 'CPMSetHomeContext' DT is stared but there is no end. In which it calls 'CPMClearAllRecentsSelection'. In this DT it sets the 'IsSelected' property. But at developer end this DT was not called.
From logs, identified that the DT was not picking up as the StepPage context is been changed from 'System-User-Recents' to some custom class.

Some where in their custom rules, they were setting the TempPage context to their custom class and were not removing the Page.
So changing the name of TempPage in current DT i.e., 'CPMSetHomeContext' will resolve the reported behavior.


Apply the following local change to resolve the reported behavior:

1.    Save as the Data Transform ‘CPMSetHomeContext’ into custom class and change the TempPage name to any other name (Say tempPage2)

Published March 18, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us