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Support Article

The ' symbol displays as &#39 on installing Dutch Language Pack



The ' symbol displays as &#39 on the Audit tab on setting the locale to nl_NL and installing the Dutch Language Pack.

Error Messages


Not Applicable


Steps to Reproduce

  1. Set the locale to nl_NL
  2. Import the Dutch Language Pack

Root Cause

FormattedText used mode=normal to cause the HTML encoding of specific characters that were found in the input of the HTML-based correspondence and Lookups of the field value rules. 


Perform the following local-change: 
Change the control of the pyMessageKey property from FormattedText to DisplayAsLiteral on the pyCaseHistoryContent section. 
Suggest Edit

Published February 20, 2019 - Updated October 8, 2020

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