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Support Article

System Crashes / Hangs

SA-17549

Summary



The JVM becomes unresponsive and the application core dumps.
 

Error Messages



The core dumps were triggered by the ‘traceassert’ event from the IBM JVM as evidenced in the native_stderr file:

23:33:27.903 0x14cc800 j9mm.107 * ** ASSERTION FAILED ** at CopyForwardScheme.cpp:3936: ((_copyForwardScheme->isObjectInEvacuateMemory(objectPtr) == !_copyForwardScheme->isLiveObject(objectPtr)))
JVMDUMP039I Processing dump event "traceassert", detail "" at 2015/11/18 18:33:27 - please wait.
JVMDUMP032I JVM requested System dump using '/web/was8nd/IBM/WebSphere/AppServer/profiles/pegaCPMFS/core.20151118.183327.55490.0001.dmp' in response to an event

 

Steps to Reproduce



Not Applicable


Root Cause



A third-party product issue:

IBM JDK defect.

Resolution



Make the following change to the operating environment: 
 

Update the current JRE (R26_Java626_SR5_FP1_20130301_0937_B140166) to JRE 1.6 SR8FP15.

Published January 31, 2016 - Updated October 8, 2020

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