Support Article

System Details not displayed in Enterprise Health

SA-31482

Summary



The system details are not displayed in the Enterprise Health tab of AES server.


Error Messages



Not Applicable


Steps to Reproduce

  1. Login to AES
  2. Launch Manager portal
  3. Select Enterprise Health tab


Root Cause



In Prlogging.xml of monitored node , the EndPointURL was not set to AES server .

<param name="EndPointURL" value="http://AESNode:Port/prweb/PRSOAPServlet" />


Resolution

Perform the following local-change:
Set the EndPointURL Value properly in the AES-HEALTH-MSG appender of prlogging.xml(Monitored node).

Example:
<appender name="AES-HEALTH-MSG" class="com.pega.pegarules.priv.util.SOAPAppenderPega">
<param name="BufferSize" value="512"/>
<param name="Blocking" value="false"/>
<param name="EndPointURL" value="http://'ip address':9080/prweb/PRSOAPServlet"/>
<param name="Mode" value="ALERT" />
<param name="AllowLiveChanges" value="false"/>
<param name="OutputEnabled" value="true"/>
<layout class="com.pega.apache.log4j.PatternLayout">
<param name="ConversionPattern" value="%m%n" />
</layout>
</appender>

Published December 15, 2016 - Updated August 23, 2017

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