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Support Article

System hung up if we call external site Java Script file



On invoking an external JavaScript file to enable the DNS or cookie settings, the system refreshes the screen and hangs. As a result, and unable to perform any user action. The Script is included in the UserWorkForm and common Footer section.

Error Messages

Not Applicable

Steps to Reproduce

  1. Include the below third-party script in the UserWorkForm.

    <script src="https://####.js" type="text/javascript" charset="UTF-8" ></script>
  2. Create a label and paste the below script on the label.

    <button id="ot-sdk-btn" class="ot-sdk-show-settings">Do Not Sell My personal Information</button>
  3. Click the button at runtime.

Root Cause

An issue in the custom application code or rules.

A button was configured to display the third-party script's popup. In Pega, for every button element, Pega assigned a Listener by default and submitted the page on click of the button. In this usecase, on click of the label, the popup for the third-party displayed first and then the page is submitted. As a result, the screen reload occurred.


Perform the following local-change:

Use a DIV element in the label, instead of a button.

Published December 2, 2021

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