SA-467

Summary

User is upgrading their application from PRPC 5.5sp1 to PRPC 7.1.5 which is running on Websphere 7.1 and DB2 9.7 .
process of upgrade and post upgrade utilities are is successful; no errors. As per the release notes, system name was changed to pega” from “prpc” and the server is restarted. PegaRULES engine is started fine, however accessing application through url is not possible.

Error Messages

Status fail
Message Error: You lack access required to execute RULE-OBJ-ACTIVITY @BASECLASS ACTIVITYSTATUSNOCONTENTHANDLER #20090128T025758.138 GMT.
Operator ID Unauthenticated or not available

NullPointerException in the log file:
2014-08-04 14:54:23,376 [server] [ STANDARD] [ ] [ ] (riv.management.MBeanManagement) INFO - MBean Management (Web) initialized for WebSphere
2014-08-04 14:54:23,385 [server] [ STANDARD] [ ] [ ] (ervlet.WebAppLifeCycleListener) INFO - Web Tier initialization is complete.
2014-08-04 14:54:42,571 [ WebContainer : 0] [ STANDARD] [ ] [ :] (ngineinterface.service.HttpAPI) ERROR ip1|ip2 - ip2: com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:706)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:461)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3358)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:402)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1203)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:815)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:348)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:778)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:419)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:460)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingException(PRBootstrap.java:482)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:480)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:285)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:419)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:460)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:509)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:89)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:718)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:307)
at com.ibm.ws.cache.servlet.CacheHook.handleFragment(CacheHook.java:576)
at com.ibm.ws.cache.servlet.CacheHook.handleServlet(CacheHook.java:250)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:259)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:944)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3954)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:945)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)
at com.ibm.ws.ard.channel.ARDChannelConnLink.handleDiscrimination(ARDChannelConnLink.java:188)
at com.ibm.ws.ard.channel.ARDChannelConnLink.ready(ARDChannelConnLink.java:93)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:84)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1656)
Caused by:
java.lang.NullPointerException
at com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl.getShortcutOwningApp(RACacheAppCentricImpl.java:3734)
at com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl.find(RACacheAppCentricImpl.java:705)
at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.find(AssemblyCacheWrapper.java:788)
at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.getInternal(FUAManagerImpl.java:1385)
at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.get(FUAManagerImpl.java:1273)
at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:589)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3746)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3621)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:661)
... 66 more

Steps to Reproduce

Not Applicable

Root Cause

System is upgraded from 55sp1 to 7.1.5. Requestor type 'Browser' is configured with 'list of rulesets & Roles' instead of 'an application based access group'. For 'list of rulesets & Roles' only 5.5sp1 base rulesets are listed, after upgrade this should be updated with out of the box 7.x base rulesets. As part of the upgrade 'Requestor Type' data instances needs to be updated. 

Resolution

Update all the 'Request Type' data instances (Browser,App,Batch,Portal) with PRPC 7.1.x rulesets starting with 'Pega-' in the same order as they are in the out of the box access group.