Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

System Name change after upgrade is not loading UI

SA-467

Summary



User is upgrading their application from PRPC 5.5sp1 to PRPC 7.1.5 which is running on Websphere 7.1 and DB2 9.7 .
process of upgrade and post upgrade utilities are is successful; no errors. As per the release notes, system name was changed to pega” from “prpc” and the server is restarted. PegaRULES engine is started fine, however accessing application through url is not possible.

Error Messages



Status fail
Message Error: You lack access required to execute RULE-OBJ-ACTIVITY @BASECLASS ACTIVITYSTATUSNOCONTENTHANDLER #20090128T025758.138 GMT.
Operator ID Unauthenticated or not available

NullPointerException in the log file:
2014-08-04 14:54:23,376 [server] [ STANDARD] [ ] [ ] (riv.management.MBeanManagement) INFO - MBean Management (Web) initialized for WebSphere
2014-08-04 14:54:23,385 [server] [ STANDARD] [ ] [ ] (ervlet.WebAppLifeCycleListener) INFO - Web Tier initialization is complete.
2014-08-04 14:54:42,571 [ WebContainer : 0] [ STANDARD] [ ] [ :] (ngineinterface.service.HttpAPI) ERROR ip1|ip2 - ip2: com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:706)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:461)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3358)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:402)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1203)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:815)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:348)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:778)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:419)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:460)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingException(PRBootstrap.java:482)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:480)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:285)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:419)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:460)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:509)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:89)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:718)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:307)
at com.ibm.ws.cache.servlet.CacheHook.handleFragment(CacheHook.java:576)
at com.ibm.ws.cache.servlet.CacheHook.handleServlet(CacheHook.java:250)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:259)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:944)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3954)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:945)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)
at com.ibm.ws.ard.channel.ARDChannelConnLink.handleDiscrimination(ARDChannelConnLink.java:188)
at com.ibm.ws.ard.channel.ARDChannelConnLink.ready(ARDChannelConnLink.java:93)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:84)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1656)
Caused by:
java.lang.NullPointerException
at com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl.getShortcutOwningApp(RACacheAppCentricImpl.java:3734)
at com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl.find(RACacheAppCentricImpl.java:705)
at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.find(AssemblyCacheWrapper.java:788)
at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.getInternal(FUAManagerImpl.java:1385)
at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.get(FUAManagerImpl.java:1273)
at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:589)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3746)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3621)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:661)
... 66 more


Steps to Reproduce



Not Applicable

Root Cause



System is upgraded from 55sp1 to 7.1.5. R
equestor type 'Browser' is configured with 'list of rulesets & Roles' instead of 'an application based access group'. For 'list of rulesets & Roles' only 5.5sp1 base rulesets are listed, after upgrade this should be updated with out of the box 7.x base rulesets. As part of the upgrade 'Requestor Type' data instances needs to be updated. 

Resolution



Update all the 'Request Type' data instances (Browser,App,Batch,Portal) with PRPC 7.1.x rulesets starting with 'Pega-' in the same order as they are in the out of the box access group.
Suggest Edit

Published March 27, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us