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Support Article

System is overriding field value into other when navigating back

SA-12293

Summary



You, as an application user, create a case in Product Composer System for Healthcare 7.12. You entered different numeric values in the two fields and clicked on 'Next'. After coming back to the first screen, the first field value appears overridden by second field value.

Error Messages



Not Applicable

Steps to Reproduce



1. Login to PCS with PEM Configurator role.
2. Click Create Plan.
3. Navigate to Plan Properties tab > HIOS PROPERTIES section.
4. Provide some values in HIOS Plan ID and HIOS Product ID field.
5. Navigate to next screen and navigate back.
6. Observe the values in HIOS Plan ID and HIOS Product ID field.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

Resolution



This issue is resolved by HFix-23017.
Suggest Edit

Published July 23, 2015 - Updated October 8, 2020

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