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Support Article

System page is inaccessible from email service

SA-72382

Summary



System page is inaccessible from the email service.


Error Messages


 

Not Applicable


Steps to Reproduce


 
  1. Use service email
  2. Access the system page from the service email activity


Root Cause



System pages were accessible only to the authenticated requestors.

Resolution



Perform the following local-change:
  1. Enable authentication in the service package of the service email rule
  2. Enter the operator username and password (which has access to the access group in the service package) in the email listener rule requestor details section 

 

Published February 22, 2019 - Updated December 2, 2021

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