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Support Article

System performance degrades and CPU utilization is high



Pega Platform 7.2.2 is upgraded to Pega Platform 8.1.5 and have the Pega Customer Relationship Management (CRM) and Pega Marketing available.

Post the upgrade, the system performance degrades, and CPU and Memory utilization is high on the client-side.

Error Messages

Not Applicable

Steps to Reproduce

Upgrade Pega Platform 7.2.2 to Pega Platform 8.1.5.

Root Cause

A defect in Pegasystems’ code or rules.
Performance degraded due to the Layout groups.


This feature is implemented in Pega Platform 8.1.8.

Published April 16, 2020 - Updated December 2, 2021

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