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Support Article

System performance degrades with MemberCallableTaskOperation

SA-75496

Summary



Application performance degrades resulting in MemberCallableTaskOperation alert in Pega Predictive Diagnostic Cloud (PDC).


Error Messages



MemberCallableTaskOperation failed to complete within


Steps to Reproduce



Unknown


Root Cause



Hazelcast did not receive a response from another node within 30 seconds.


Resolution



Perform the following local-change:
  1. Clear the pr_sys_statusnodes table.
  2. Restart the servers.
  3. Add the below Dynamic System Settings (DSS) and restart affected nodes.

    Records > Dynamic System Settings > Create

    Owning RulesetPega-Engine
    Setting Purpose – prconfig/systemoperations/job/timeoutinsecond/default
    Value – 120
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Published August 15, 2019 - Updated October 8, 2020

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