Support Article

System performance is slow during specific time frame



System performance is slow during specific time frame.

Error Messages

Below Exceptions are observed consistently:

1: SAML Token Security Failure

2017-02-21 08:29:53,293 [jp-bio-8009-exec-185] [ STANDARD] [ GEApp:01.01.01] ( internal.util.PRSAMLv2Utils) ERROR - Caught Exception while processing SAML2 Authentication response Caught Exception while validating SAML2 Authentication response protocol : SAML token security failure

2: Inbound Mapping Exception:

2017-02-21 07:18:54,093 [jp-bio-8009-exec-182] [TABTHREAD5] [ OrderPackage:01.07] ( internal.mgmt.Executable) ERROR 502404983 - Exception Error mapping incoming response to .response_GET: org.codehaus.jackson.JsonParseException: Unexpected character ('A' (code 65)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')
at [Source:; line: 1, column: 2]

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code or rules.


Apply Hotifix and take action respectively as specified in the below PDN references:

SAML Token Failure:
Inbound Mapping Exception:

Published March 4, 2017 - Updated March 22, 2017

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