Support Article

System performance is slow during specific time frame

SA-34525

Summary



System performance is slow during specific time frame.


Error Messages



Below Exceptions are observed consistently:

1: SAML Token Security Failure


2017-02-21 08:29:53,293 [jp-bio-8009-exec-185] [ STANDARD] [ GEApp:01.01.01] ( internal.util.PRSAMLv2Utils) ERROR - Caught Exception while processing SAML2 Authentication response
com.pega.pegarules.pub.PRRuntimeException: Caught Exception while validating SAML2 Authentication response protocol : SAML token security failure



2: Inbound Mapping Exception:

2017-02-21 07:18:54,093 [jp-bio-8009-exec-182] [TABTHREAD5] [ OrderPackage:01.07] ( internal.mgmt.Executable) ERROR 502404983 - Exception
com.pega.pegarules.pub.services.InboundMappingException: Error mapping incoming response to .response_GET: org.codehaus.jackson.JsonParseException: Unexpected character ('A' (code 65)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')
at [Source: java.io.StringReader@594c5121; line: 1, column: 2]


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply Hotifix and take action respectively as specified in the below PDN references:

SAML Token Failure: https://pdn.pega.com/support-articles/saml-authentication-failing-saml-token-security-failure
Inbound Mapping Exception: https://pdn.pega.com/support-articles/json-parse-exception-unexpected-character-connect-rest

Published March 4, 2017 - Updated March 22, 2017

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