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Support Article

System responding too slow



System performance degrades during logins and when transitioning between screens. This occurs only in the QA environment.

Error Messages

434 [ttp-apr-8080-exec-43] [TABTHREAD0] [ ] [ APP:01.01.01] (ternal.mgmt.StreamBuilderTools) ERROR|<IPADDRESS> - Could not find a rule when appending a stream Failed to find instance ShowMe-HarnessInsert of type Rule-HTML-Property.
at com.pega.pegarules.generation.internal.assembly.FUAInstance.getRules(
at com.pega.pegarules.generation.internal.assembly.FUAInstance.getRules(
at com.pega.pegarules.generation.internal.assembly.FUAInstance.getClassSource(
at com.pega.pegarules.generation.external.assembly.Assembler.getClassSource(

Steps to Reproduce


Root Cause

A ruleset migration was performed between the Dev and the QA environments. The migration used a RULE-ADMIN-PRODUCT (RAP) file that contained rules required for the migration. Therefore, rule instances were omitted from the RAP file during the migration to the QA environment.


Perform the following local change:

Add the missing rule instances to the definition in the RULE-ADMIN-PRODUCT configuration.

Published April 15, 2018 - Updated October 8, 2020

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