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Support Article

System shows a popup while closing generated eForm pdf



Developer has designed a utility in his application to generate eForm pdf by concatenating multiple eForms.
After an upgrade from PRPC 6.2 to 7.1.7, he observes an undesirable popup as below while closing the eForm pdf generated.

Error Messages


Steps to Reproduce

1. Generate an eForm pdf by concatenating multiple eForms.
2. Close the generated pdf file.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 
Issue is with the iText 2.1.7 jar being used in the product which enables a parameter by default, hence the popup. 


This issue is resolved by hotfix item HFix-21692.

Published June 12, 2015 - Updated October 8, 2020

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