Support Article
System slows down when running the Offer Negotiation
SA-8478
Summary
When you launch the NBAA Portal click the Offer Negotiation button, the system slows down immediately and you are unable to open any Rules. The issue persists even after restarting the server.
In Tracer, it gets hung on pxSendPredictorData and in a Declare page called Declare_DSMConfig. The activity pxSendPredictorData shows a reference in a Java step to sending response to ADM.
In addition, every time you create a new rule or save the rule it is slowing down the system drastically.
Error Messages
1) 2015-03-23 16:43:36,678 [ttp-bio-8443-exec-14] [TABTHREAD3] [ NBA:01.01.01] ( internal.mgmt.Executable) ERROR server1.com|1.1.1.1|Rule-Connect-SOAP.Embed- ProjectMgmt-WorkService-.pzGetPMFAssignments user02 - Exception
com.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4046)
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4046)
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
2) 2015-03-23 16:43:36,688 [ttp-bio-8443-exec-14] [TABTHREAD3] [ NBA:01.01.01] ( internal.mgmt.Executable) ERROR server1.com|1.1.1.1 user02 - Exceptioncom.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4046)
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
atcom.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.step8_circum0(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:1032)
atcom.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.perform(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:189)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
atcom.pegarules.generated.activity.ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.step3_circum0(ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.java:555)
atcom.pegarules.generated.activity.ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.perform(ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.java:113)
atcom.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
atcom.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.step8_circum0(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:1032)
atcom.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.perform(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:189)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
atcom.pegarules.generated.activity.ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.step3_circum0(ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.java:555)
atcom.pegarules.generated.activity.ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.perform(ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.java:113)
Steps to Reproduce
Launch the NBAA Portal and click on Offer Negotiation button.
Root Cause
PMF configuration was turned ON which resulted in connection exceptions while saving every single rule.
Resolution
Disable the PMF by unchecking Project Tracking option for Application.
Published April 16, 2015 - Updated October 8, 2020
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