Support Article
System takes 40 minutes to start all agents incorrectly
SA-24621
Summary
After having upgraded from Pega 7.1.9 to Pega 7.2 the system is behaving incorrectly. The application server is a Weblogic version 11.
The issue is happening with existing agents, there is no error when stopping and starting manually the agent, but when it runs it is not running the second time.
There is nothing on broken queue either.
The PegaRULES logs are showing more than 30 minutes to start the agents:
2016-06-09 17:14:05,009 [ ] [ STANDARD] [ ] [ ] ( etier.impl.EngineStartup) INFO - PegaRULES engine successfully started.
2016-06-09 17:47:26,372 [fault (self-tuning)'] [ STANDARD] [ ] [ ] ( internal.async.Agent) INFO - All startup agent finished, set node's run state to running!!!
Error Messages
Not applicable
Steps to Reproduce
- After restart, agents are not shown on the SMA, Pega agents and applications agents are not available = > list of agents is empty.
- 1h after the restart, the list is available but the Last run start and Last run finish dates are empty.
- After stop/start the agents run once, and they did not start on the Next run time.
Root Cause
The upgrade sequence has been verified and an incorrect EAR file was used. The MANIFEST was showing the following:
where it should be:
"Build-For: coreCode_72_264 "
Build-Date: 2016-02-03 18.44 EST
Build-Target: J2EE 1.3
Pega-Assembly-Date: 2016-02-03 18.44 EST
Resolution
The new EAR file has been deployed to solve this issue
Published June 19, 2016 - Updated October 8, 2020
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