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Support Article

System throwing error on doing Refresh from Other Actions -CPMLS



Developers are using OOTB Other Actions button,
On selecting 'Refresh' blank page is displayed and results in 'ERR_CONNECTION_RESET' script error.

Error Messages

'ERR_CONNECTION_RESET' script error.

Steps to Reproduce

Instance details : http://XXXXXXX:8080/prweb/PRServlet - cpmlssysadmin/rules
Steps to Reproduce:
1. Login and click Launch -> CPM 7 Interaction Portal.
2. Click on New -> Demo Pop - Physician and click on Accept in Demo Pop
3. Click on Add Task button and select Address change and click Add tasks button.
4. Click on OtherActions -> Refresh Connection Reset window is displayed

Root Cause

Issue was caused when form submit url is too long with parameters. Submit function has been modified to send only required params as part of url not all hidden inputs.


Hotfix Item HFix-20671 resolves the issue

Published January 31, 2016 - Updated October 8, 2020

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