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Support Article

System Usage Summary shows 0 users despite Daily Hourly results



The standard System Usage Summary report shows no users even though users are accessing the system. The Hourly and Daily Usage reports display data collection, but this is not propagated to the System Usage Summary report. This issue is specific to DB2 systems.

Error Messages

Not Applicable

Steps to Reproduce

Run the System Usage Summary report.

Root Cause

A defect in Pegasystems’ code or rules
The System Usage Summary report does not accept values from the Daily Usage table because the table cannot be accessed correctly in the DB2 database.


Perform the following local-change:

In the Tomcat context.xml file, set the following lines:
currentFunctionPath=SYSIBM, SYSFUN, <data-schema-name>;

where <data-schema-name> is the name of your database schema.

For more information, see the DB2 deployment guides.

Published January 16, 2018 - Updated October 8, 2020

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