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Support Article

System wide slowness with PEGA0028 alerts

SA-30879

Summary



System administrators have notes system wide slowness, and increasing time spent in Garbage Collection (GC) as memory use climbs.


Error Messages



PEGA0028 alerts are shown in the PegaRULES-ALERT log.  No OutOfMemory errors detected.


Steps to Reproduce



Not applicable


Root Cause



A defect or configuration issue in the operating environment.  

A change to a prconfig setting "timeout/browser" from 1200 seconds to 12000 seconds, had a side effect of leaving many more expired requestors in memory, consuming heap space.


Resolution



Make the following change to the operating environment:

Revert change to set timeout or browser back to 1200 (seconds).

 

Suggest Edit

Published December 15, 2016 - Updated October 8, 2020

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